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Store Policies & Info


  

PLACING AN ORDER ~ To place an order, click on the "Add to Bag" button next to each item. When you are finished shopping, select the view cart link and proceed to check out. Shipping and Sales Tax are calculated and added to the total order at check out. Our shipping charges are calculated on total value of purchase. Click here to view SHIPPING.

First time customers will be required to register. Return customers save time, by simply inserting their username and password. Click here to REGISTER NOW.

INSURANCE ~ Although we have never experienced a lost or damaged package, we suggest that you purchase insurance as we cannot be responsible for your package once it is sent. To purchase insurance you need to know the total of your order and then go to the "Add Insurance" button located at the bottom of the "Catagories" section in the left navigation. You will then add the amount for your total cart value. Click here to view Insurance

*NOTE: PROBLEMS PLACING AN ORDER! ~ Cookies need to be enabled on your computer or else you won't be able to complete the necessary steps during checkout. If you have added items to your shopping bag and the items disappear when you look at your cart or at checkout, please make sure you are shopping on the www site. If the url window says thebluecaterpillar.com, please click on the home button to take you to the www.thebluecaterpillar.com. Also, if you happen to step away from your computer in the middle of the ordering proccess for a couple of minutes, the items you have already placed in your bag may disappear. We hope this will not inconvenience you in any way. Please email us if you have any problems!

 

SALES TAX ~ We are required to charge sales tax of 9.25% for Tennessee residence, which will be added to your total at checkout.

SHOPPING ON-LINE ~ For your convenience, we have installed a Secured Shopping Cart via Paypal where you may use most major credit cards. You do not need a PayPal account to proceed with your order.
If you prefer not to use PayPal, we have a installed a Secured Merchant Account which accepts Visa and Mastercard.
If you experience any difficulties in placing an order, please contact us.

TERMS ~ We accept Credit Cards, Money Orders and Checks.

Through Paypal we accept Visa, Mastercard, American Express and Discover.
Paypal allows you to directly transfer funds from your bank account.

We also accept Visa and MasterCard through our Secured Merchant Account. This service takes 2-3 days to verify and process your order.

If you are paying by check, please note that we will send your package out after the check has cleared, usually 5-10 business days. Our address will be provided at checkout.

PRIVACY POLICY ~ Your privacy is important to us!
Making a purchase requires that you supply your contact information (name-email-address-shipping address). When purchasing, you will create an account that will store your information, so the next time you shop with us, you will simply log in. Your information is strictly confidential. We use this for your convenience, and to process our orders ONLY. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information unless forced to do so by law. We will not solicit you or contact you outside of order processing.

 

SIZING ~ Customers often ask us about how specific brands run in size. With some of our items, we may not know this information until it arrives. Please remember that every item may vary by style and fabric, even within the same brand. We will be glad to give you measurements of any item we have in stock so please don't hesitate to email us with your questions. We will reply within 24 hours.

 

RETURNS ~ We will gladly accept returns within 14 days from receipt of purchase. This excludes sale and special order items. Merchandise must be returned in original packaging with all tags attached and in new condition. Shipping fees are non refundable.

Any Holiday merchandise is a final sale as of the date of the holiday. We cannot give refund if Holiday items are returned within 3 weeks before date of holiday. We will gladly give you a store credit.

Orders shipped with free shipping will have our standard shipping charge subtracted from your purchase credit. Orders shipped with promotions will have the value of this promotion deducted from your purchase credit.

Allow at least 10 business days for us to credit your account.

 

Please feel free to contact us with any questions or concerns.

Thank you.

 


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